‘Dirty seats, cold towels’: American blogger calls Air India business class ‘pathetic’ and shares shocking video of his experience

An American travel blogger has attracted attention online after posting a critical review of his Air India business class experience on a flight from London to Amritsar.

Describing it as the “worst experience in business class” ever had, Drew Binsky detailed a series of issues that frustrated him with the $750 seat upgrade he purchased for the nine-hour trip.

Binsky listed several complaints, including a broken, non-reclining seat and a malfunctioning table, leaving him no choice but to eat on a pillow, which he said was “covered in human hair.”

He also described the area around his seat as extremely dirty, with dirt and dust deeply embedded in every crevice.

Binsky further criticized the inflight entertainment system, describing it as outdated and unresponsive. The promised Wi-Fi was another disappointment, as it never connected during the flight. He was also not impressed with the toiletries kit, which included only a lotion which he compared to something from a “1 star motel.” To make matters worse, even the hot towel service did not meet expectations, serving the towel cold.

In an Instagram post, Binsky shared a video highlighting his “pathetic” experience. He concluded with a scathing comment: “Thank you Air India for this miserable 9 hour experience where I spent $750 to upgrade. I will make sure to never fly with Air India again and recommend everyone stay away unless you want this.”