Online operator Videoslots Limited received a huge fine of $849,000

Paper with a bold red rubber stamp in the center that says "FAILED" in capital letters. Online operator Videoslots Limited received a huge fine of $849,000

An online gambling operator was fined £650,000 (approximately $848,757) after the UK-based Gambling Commission found flaws in a investigation.

The company, known as Videoslots Limited, runs websites including videoslots.co.uk, mrvegas.com and megariches.com, and they have been told they will also receive a warning along with the fine.

Due to the outcome of the investigation, the company must also undergo a third-party audit to ensure that it is implementing its anti-money laundering and safer gaming policies, procedures and controls. This all comes after the Gambling Commission’s investigation which they say reveals failings in anti-money laundering and social responsibility.

According to the regulator, the social responsibility failures mainly stemmed “from a reliance on systems that did not effectively monitor customer activity to identify harm or potential harm associated with gambling.”

The commission says its investigation determined “that although the operator’s monitoring systems automatically set a monthly deposit limit for customers, that limit spanned one calendar month and did not include the customer’s initial deposit.”

Videoslots Limited failed Commission investigation

As a result, the regulator says this resulted in one customer losing £5,000 ($6,523) in one month despite having a monthly deposit limit of £3,000 ($3,914), as well as another customer losing £5,000 in less than 24 hours despite having a monthly deposit limit of £3,000 and another losing £7,500 ($9,785) in 18 days despite to have a monthly deposit limit of £2,000.

“Furthermore, the monitoring systems implemented by Videoslots also failed to effectively identify customers who were potentially at risk of gambling harm: one customer received no interaction from the operator despite losing £6,550 over the course of three active days of gambling over a two-month period,” the commission said.

Regarding failures in AML, this was said to be due to gaps in associated policies and procedures, omissions in records management and an over-reliance on an algorithm to identify and monitor customer behaviors that in some cases appeared to be ineffective when tested. The game authority also shared more examples of situations in which they occurred.

Featured image: generated by AI using ideogram

The post Online operator Videoslots Limited hit with a whopping $849,000 fine appeared first on ReadWrite.


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